Return Policy

At Cover Eden Co., each item is created with care and intention. Because many of our products are personalized or made-to-order, please review our return policy carefully before purchasing.

Returns for Damaged or Defective Items

We have a 14-day return policy for defective or damaged items, which means you have 14 days after receiving your order to request a return if your item arrives damaged, defective, or incorrect.

To be eligible for a return:

• The item must be in the same condition that you received it

• Unworn, unused, and with tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please contact us at orders@coveredenco.com.

Returns should be mailed to:

Cover Eden Co.
5123 W 98th St #2285
Minneapolis, MN 55347

If your return is approved, we will provide instructions on how and where to send your package, along with a return shipping label if applicable.

Please note: Items sent back without first requesting a return will not be accepted.

Customized & Personalized Products

All sales are final on customized and personalized products.

Because these items are created specifically for you, we cannot accept returns, exchanges, or cancellations once production has begun, unless the item arrives damaged or defective.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item is damaged

• Your item is defective

• You received the wrong item

We will evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

We do not accept returns on:

• Customized or personalized items

• Sale items

If you have questions about your specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to place a new order once your approved return has been processed.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

• The item must be unworn and unused

• In original packaging

• With tags attached

• Accompanied by proof of purchase

Please note that customized or personalized items may be exempt from EU cancellation rights where permitted by law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at coveredenco@gmail.com.

For any return-related questions, please contact us anytime at orders@coveredenco.com.